Terms & Conditions

By using the Laundry Box locker service for cleaning of my garments and items (the "Garments") , I the undersigned, Resident or Tenant or Visitor of this Community, finally, unconditionally and irrevocably acknowledge and agree to the following terms and conditions:

CARE FOR GARMENTS

In order to protect my Garments, Laundrybox follows the carelabel instructions on each Garment they process. If I request Garment treatment which is contradictory to that indicated on the care label instructions, Laundrybox will make an attempt to contact me and advise me of the potential risks associated with proceeding with the treatment. If Laundrybox are unable to obtain my approval to proceed, Laundrybox shall refrain from cleaning the Garment in question. If I authorize Laundrybox to proceed, I will assume responsibility for any damage to the Garments.
Laundrybox accept no liability for Garments that have missing or removed care labels. Laundrybox check Garments for any major damage or potential for major damage that could result by the laundering / dry-cleaning process. IfLaundrybox have any concerns regarding a Garment or its condition, Laundrybox will put that Garment on hold and make an attempt to contact me to obtain my approval to proceed with the service or to tailor the Garment ahead of cleaning it. If Laundrybox are unable to gain my approval, Laundrybox shall refrain from servicing the Garment in question and return it to me at no charge along with my other items. For minor issues, such as missing buttons, minor tears, missing collar bones etc Laundrybox can continue with the service for that particular Garment without contacting me as they will be able to replace missing buttons, stich minor tears and replace collar bones after cleaning the Garment.

SAFE CLEANING GUARANTEE

Laundrybox offers a safe cleaning guarantee. This means Laundrybox will process every Garment they accept safely. This does not mean Laundrybox will remove every stain from every Garment. If it is Laundrybox's professional opinion that stain removal will be unsafe, or will compromise Laundrybox's safe cleaning guarantee, stain removal efforts will cease and I shall be informed accordingly and will not be charged for that Garment.

PAYMENT PROCEDURES

I will only be able to collect my clean Garments from the locker after successful payment for that cycle. Payment for my locker service can be done by paying online or at the kiosk using my credit card. Once my payment has been processed, an electronic receipt will be emailed to me along with a link which I can use to provide my service feedback or log in a complaint. Payment receipt and customer feedback forms can also be found online by logging into my account at laundrybox.com. In the event that any malfunction occurs from the Laundrybox system that prevents me from paying at the kiosk such as hardware & software glitches, loss of Internet connection or payment gateway error, then the Laundrybox system will still allow me to retrieve my Garments without having to pay. In that case I agree that my invoice will remain outstanding and that I will endeavor to settle the amount owed to Laundrybox as soon as possible either online through my account or Laundrybox can arrange for its attendants to come to my home to collect the payment (cash or credit card).

CREDIT CARD PAYMENTS (ONLINE OR KIOSK)

Laundrybox accepts all major credit cards and debit cards. I understand that my credit card / debit card will be debited when I click on the 'Make Payment' button. For debit cards or pin enabled credit cards i may use the pin pad to enter your 4 digit pin code to validate my payment. The debit / credit card must be in the same name as that of the membership account with Laundrybox.
Authorization - By entering my credit card information online or inserting my credit card in the unattended payment terminal of the Laundrybox Kiosks:
  • I am stating that I am an authorized user of the credit card and that the associated information entered on my user profile or during the check out page online (account holder name, account number, billing address, etc.) is accurate.
  • I authorize Laundrybox to charge the amount displayed to me to my debit / credit card as a result of using the Laundrybox service.
  • If I elect to set up monthly automatic payments, then I authorize Laundrybox to charge the amount due for the invoice being paid to the credit card.
  • I also authorize Laundrybox to return to my credit card any funds due to me by Laundrybox resulting from use of this Service.
Dishonored Requests for Payments - If my credit card issuer or network does not honor an online payment transaction, then Laundrybox will have the right to collect the amount of any such transaction from me.
Confirmation of Payment
  • By clicking "Make Payment," I am consenting to receive a one-time confirmation of this payment electronically to the email address I have provided to Laundrybox.
  • If I set up automatic payments monthly, then I am consenting to receive a one-time confirmation of each monthly payment electronically to the email address i have provided to us.
  • By authorizing a credit card payment online or inserting my credit card in the payment terminal on the Kiosk, I confirm that I have the capability to access and download or print electronic receipts, and that my email address is current and valid.

MALFUNCTION PROTOCOLS

In the event that I attempt to pay through my credit card at the locker kiosk and either my payment is declined due to insufficient funds, a damaged credit card, or transaction is rejected for any reason attributable to me, then I can contact Laundry Box via their 24/7 customer service and arrange for a home delivery. Laundry Box attendants will come to my location to collect my Garments and deliver them to my home and collect the payment from me by cash.

INVOICE

Once my Garments are picked up from the lockers and are delivered to Laundry Box facility for cleaning, a Laundry Box attendant will count and login all my Garments into the system. An automated invoice will then be generated and emailed to me for my reference informing me of the number of Garments Laundrybox received along with the payment amount required for that particular cycle. I can also log onto my account at laundrybox.com to view my current invoice breakdown for that current cycle as well as all previous cycles.

CUSTOMER DECLARATION of ITEM COUNT

While dropping off my Garments for cleaning at the lockers, I will have the option through the Laundrybox system to declare the number of Garments that I will be dropping off at the locker for service. Once the Garments arrive at the facility, the Laundrybox attendant will carry out a separate and thorough count for my cycle and will check to see that Laundrybox's count matches the count entered by me at the kiosk. If the counts do not reconcile, Laundrybox will proceed with cleaning my Garments and give me a call the next day to inform me of the difference. I understand that in case of a discrepancy, it is more likely that the cause of a miscount is attributable to me rather than Laundrybox given that Laundrybox has strict guidelines to only open a customers bag separately and only inside the facility to avoid losing or mixing up items.

DAMAGED PROPERTY

Laundry Box follows the standards and policies set forth by the Fabricare Industry and the International Fabricare Institute. Laundrybox exercise the utmost care in cleaning and processing Garments entrusted to them and use such processes, which, in their opinion, are best suited to the nature and conditions of each individual Garment. Nevertheless, Laundrybox cannot assume responsibility for inherent weaknesses or defects in materials which may result in tears or development of small holes in fabric that are not readily apparent prior to processing. Laundrybox can not guarantee against damage to weak and tender fabrics. Laundrybox's liability with respect to any damaged Garments shall not exceed thirty (30) times their charge for cleaning that Garment regardless of brand or condition. In comparison the industry standard pays (10) times the cleaning charge. Any damaged Garments must be reported and returned to Laundrybox for inspection within 3 (three) business days.

LOST GARMENTS

Any lost Garments must be reported within 3 (three) business days. Laundrybox makes their best reasonable effort to track every item that they process and will review all lost Garments claims on a case by case basis. Any Garments determined to have been lost by Laundrybox will be reimbursed at 30 (thirty) times Laundrybox charge for cleaning that Garment regardless of brand or condition. By comparison the International Fabricare Fair Claims Guide calls for a reimbursement of 10 (ten) times the charge for cleaning that Garment. Garments will be considered lost 10 (ten) days after the initial claim is filed. When leaving Garments in lockers, I will ensure that my locker has been correctly closed and that I will press "I'm Done" button on the system. Laundrybox is not responsible for any loss, theft or damage resulting from a failure to properly close the locker or failure to press the "I'm Done" button.

COLLECTION OF CLEAN GARMENTS

Once my Garments have been cleaned they will be returned to me according to my selected return option unless there is a valid reason otherwise. For a locker delivery my Garments will be returned in a locker at my specified location and a notification will be sent to me via SMS and / or email. After my clean Garments are returned to the locker, I will have up until 11:59pm the following day to retrieve my Garments from the locker. If I am unable to collect my Garments within that time frame, my Garments will be collected by Laundrybox attendants and their customer service team will arrange for a home delivery of my Garments the following day.

TURNAROUND TIMES

Subject to any irregular circumstances or change in policy, I understand that Laundrybox will collect all Garments dropped off in the locker overnight and endeavor to deliver them back to me the next day after 3pm at no extra charge. Bed sheets, blankets and duvets may be returned to me within 2 (two) days.

PERSONAL ITEMS

I am responsible to check all of my Garments for money, jewelry or other valuables prior to depositing them with Laundrybox. If Laundrybox find any valuables in my Garments, Laundrybox will make every effort to return them to me but they cannot be held liable for the loss of any such articles that are forwarded to Laundrybox.

RE-CLEANING

Laundrybox inspect every Garment before returning them to me to ensure that they meet Laundrybox strict quality measures.
I acknowledge that Laundrybox may not be able to remove all stains safely from my Garments but Laundrybox will make every attempt to remove stains without damage to my Garment.

PRIVACY

Laundrybox will use my customer information in the regular course of providing services to me. Laundrybox respect my privacy and warrant that any information I give them will be held with the utmost care and security, and will not be used in ways to which I have not consented.
It is my responsibility to provide Laundrybox with correct and up to date personal information to allow Laundrybox to better serve me by (1) contacting me about any issues which may arise during the handling of my Garments; (2) informing me of when my Garments are ready for pick up; and (3) schedule home deliveries.

PERSONAL PROPERTY

Laundrybox lockers are only to be used for placing items such as clothes, towels, bed sheets, pillow cases, blankets, shoes or handbags. Any personal property other than the aforementioned, that are placed in a Laundrybox locker will be removed by Laundrybox and stored for 30 (thirty) days. If items are unclaimed after 30 (thirty) days, all property will be donated to charity.

COMPLIANCE

I undertake to comply and abide by any decisions or directions issued by the Developer or Owners Association of this Residential / Commercial Community in relation to Laundry Box, the agreement between the Owners Association or Developer and Laundrybox, the services provided by Laundrybox or the lockers.

JURISDICTION AND DISPUTE SETTLEMENT

These terms and conditions shall be governed by and interpreted in accordance with the laws of Dubai and the UAE. Any dispute in relation to these terms and conditions shall be settled by the competent Courts of Dubai.

DISCLAIMER

The Developer, The Owners Association, The Management their affiliates and subsidiaries, cannot in any way be held liable for any damages, claims, losses, expenses and/or costs resulting from (i) the services provided by Laundrybox including but not limited to any damages, theft or loss (total or partial) of the Garments or the contents of the lockers, (ii) the malfunctioning of the lockers or (ii) the termination of the services of Laundrybox.